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Customer Service




Customer Services
Expect a warm welcome from the award winning Kingdom Shopping Centre team! Our Customer Information Desk is located in Falkland Square, and staff will be only too happy to help you make the most of your visit.

Customer information desk phone number: 01592 761954.

Accessibility
The Kingdom Shopping Centre is a single level mall, with disabled toilet facilities, free hire of wheelchairs from our Customer Service Desk and Shopmobility on site. Hearing induction loop is available at the Customer Service Desk.

Kingsley's Kids Club
Kingsley's Club is a free safe child service offered at the Kingdom Shopping Centre. Register your details at the information desk in Falkland Square and tag your tot with a wristband to help us contact you if they get lost in the Centre. See Kingsley's Club page for more details.

Public toilets
Customer toilets and disabled toilets can be found at both ends of the Centre, in Marchmont Gate and at the Kintyre Gate entrance. Baby changing facilities are also available here.

ATMs
Cash machines are available at the various banks and building societies based at the Kingdom Shopping Centre. Please refer to the site map contained within the Store Directory

Telephones
Public telephones are located in Lyon Way.

Support Zone
All Kingdom Centre staff receive disability & specific learning disability training plus customer service skills to ensure that all customers will be treated with consideration & respect no matter who they are or what help they require.

Parent and Child
Dedicated Parent & Child parking is available at the Kintyre Gate entrance to the Centre.

Toilets and baby changing facilities are available in Marchmont Gate and Kintyre Gate. The Kingdom Shopping Centre supports Mothers in their choice to breastfeed either in the Mother & Baby rooms provided or in a public area.

Centre Staff are officially ACE!!
The team at the Kingdom Centre were delighted to win a prestigious national customer service award from the British Council of Shopping Centres (BCSC) in September 2012 and March 2010. The Kingdom Centre became the first Scottish Centre to have achieved the accolade.The Achieving Customer Excellence or 'ACE' awards have been running since 2006 to reward the dedication, innovation and inspiration that define great examples of customer care within the shopping centre industry.

WiFi Internet
A free wireless internet service is provided throughout the mall at the Kingdom Shopping Centre.
 
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